Please read these Terms carefully. They cover accounts, health and device services, community content, chat, points features, AI creation and dispute handling.
Contents
1. Acceptance and Operator
WatchX is provided by WatchX Health Tech Co., Limited (the "Company," "WatchX," "we," "us"). By creating an account, selecting acceptance, signing in or using the WatchX international app, compatible watches and related online features (collectively, the "Services"), you confirm that you have read, understood and agreed to these Terms and any expressly incorporated supplemental rules.
You must be at least 18 and have reached the legal age required to enter this agreement independently where you live.
You are not a current resident of mainland China, and your access to and use of the Services is lawful in the country or region where you are located.
2. Services and Device Requirements
WatchX provides compatible-watch connectivity, health and fitness displays, device controls, workout routes, community discovery, chat, notifications, points-based interactions, AI content generation and account tools. Some features require a compatible WatchX watch, Bluetooth, network access, maps or third-party platforms.
Unless a feature expressly permits otherwise, the Services are for your personal, non-commercial use. You may not resell, rent, copy or use the Services to provide an unauthorized service to others.
Features, data fields, languages, points rules and regional availability may vary by watch model, firmware, operating system, regulation or release stage.
Unless expressly stated, preview, test or experimental features may change or end and must not be the sole basis for medical or other consequential decisions.
The Services may be interrupted, limited or adjusted for maintenance, security, legal compliance, third-party dependencies or circumstances outside our control. We will give advance notice where reasonably practicable.
3. Account and Security
You must provide accurate, current account information, protect your credentials and take responsibility for activity under your account. If you suspect unauthorized access, change your password and contact us through the Help Center promptly.
You may not sell, rent or transfer accounts, or create accounts in bulk through automation or deception.
We may require email verification, security checks or re-authentication to protect accounts and other users.
4. Important Health and Fitness Notice
WatchX is a consumer health and fitness product, not a medical device. It does not diagnose, treat, cure or prevent any medical condition. Heart rate, SpO₂, sleep, stress, steps, calories, distance and workout information can be affected by fit, environment, movement, device and algorithm limitations.
Do not disregard symptoms or professional medical advice, and do not delay care because of WatchX data. Contact local emergency services in an emergency.
You are responsible for deciding whether an activity is appropriate for your condition and environment, with professional advice where appropriate.
5. User Content and Community License
You retain rights in avatars, images, videos, text, comments, voice and other content you upload or publish. To operate the Services, you grant WatchX a worldwide, non-exclusive, sublicensable, royalty-free license to host, cache, back up, transcode, moderate, display, distribute and promote content you choose to make public, subject to your privacy and publishing settings.
You represent that you have all required rights, licenses and permissions for people depicted or heard, and that your content does not violate intellectual property, privacy or other rights.
We may restrict distribution, remove content, reduce recommendations, preserve evidence or take account action to comply with law, platform rules or community-safety needs, with appeals where applicable.
6. Chat, Calls and Interaction Safety
Chat, voice and video calls support communication between users, and some interactions may use points under the rules shown in the feature. They are not emergency communications, medical advice or professional services. Share personal and health information cautiously and use reporting, blocking and privacy controls.
Do not record, capture or distribute private calls or messages without the express permission of everyone involved.
WatchX does not endorse a user’s identity, statements, promises, advice or offline conduct.
7. AI Creation Features
AI features may process prompts, reference media and settings to generate images, video or related content. Outputs may be inaccurate, incomplete, similar to others or unsuitable for a particular purpose. We do not guarantee successful generation, uniqueness or availability of rights.
Do not submit material you lack rights to use, sensitive personal data or unlawful prompts. Review factual accuracy, rights and compliance before publishing or commercial use.
We may use third-party models or infrastructure to provide generation. Relevant technical limits and necessary data processing are described in the Privacy Policy or feature disclosure.
8. Points Rules
Points are earned through eligible health activities, community interactions, tasks or other in-app actions. They may be used for in-app features or exchanged for Power under the rules shown in the app. Points are earned and used only inside WatchX under the applicable feature rules.
Power is an in-app balance recorded separately from points. Where offered, points may be exchanged for Power, or Power may be purchased through Apple App Store / Google Play. The product, price and currency shown by the store at purchase confirmation apply. Crediting Power requires store verification. Contact the relevant store or service@watchx.network for purchase and refund issues; applicable statutory consumer rights are unaffected.
Points are WatchX in-app usage credits. They may be used only by the account that earned them under the applicable rules and may not be transferred or circulated outside WatchX.
Points validity and expiry are shown in the in-app rules and records. The ledger records earning, holds, releases, use, expiry and manual administrative adjustments.
AI generation first places the required Power on hold. Power is used only after successful generation; failed generation releases the hold and uses no Power.
Points earning and usage rules may change as features evolve. Material changes will be explained in advance through a reasonable in-app notice.
9. Acceptable Use
You may not use WatchX for unlawful, fraudulent, infringing, harassing, hateful, exploitative, dangerously misleading health-related or unsafe conduct.
Child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), grooming minors or sexual solicitation of minors, is prohibited.
Do not distribute malware, access systems without authorization, scrape non-public data, reverse engineer, evade restrictions or disrupt the Services.
Do not impersonate others, manipulate engagement or points, send spam, or use AI to create deceptive identities or unlawful content.
Do not use emulators, scripts, altered devices or health data, replayed sync requests or other methods to fabricate activity or obtain improper points, visibility or feature advantages.
10. WatchX Rights and Feedback
Except for user and third-party content, WatchX software, interfaces, logos, designs, documentation and service materials are protected by intellectual-property laws. We grant you a personal, limited, revocable, non-transferable license to use the Services only as permitted by these Terms.
We may use voluntary suggestions to improve the Services without compensation, but this does not transfer ownership of your pre-existing work.
Third-party names, marks, likenesses and content shown in the Services belong to their respective owners. Unless expressly stated, their appearance does not imply affiliation with or endorsement by WatchX.
11. Third-Party Services
Third parties such as Bluetooth SDKs, maps, cloud infrastructure, content delivery, real-time communications, AI models and app-distribution platforms may support features. Their own terms and privacy policies may apply, and WatchX does not control their independent services, content or availability.
When you leave WatchX for an external app or website, your use of that third-party service is governed by its own rules. Review its terms and privacy notice before providing information.
12. Restriction, Suspension and Termination
Where we reasonably believe there is unlawful conduct, material breach, security risk, fraud, harm to others or a regulatory requirement, we may restrict content or features, suspend or terminate an account, or take other necessary action. In urgent cases we may act first and provide reasons and appeal options where applicable.
You may stop using the Services and request account deletion through Account Center, or through the Help Center if the in-app process is unavailable.
13. Changes to Services and Terms
We may update the Services and these Terms for security, legal, technical or business reasons. We will provide reasonable advance notice of material changes in-app, by email or through another appropriate method, and request renewed consent where required by law. Continued use after the effective date constitutes acceptance unless mandatory law provides otherwise.
14. Disclaimers and Limitation of Liability
To the fullest extent permitted by law, the Services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation or the accuracy of health readings, AI outputs, user content or third-party services. Nothing in these Terms excludes liability that cannot lawfully be excluded.
Where lawful, WatchX is not liable for indirect, incidental, special, punitive or consequential loss. Any limitation remains subject to consumer rights that cannot be waived.
To the extent permitted by law, you are responsible for third-party claims caused by your unlawful use of the Services, infringing content or material breach of these Terms, except to the extent caused by WatchX’s own fault.
15. Events Outside Reasonable Control
To the extent permitted by law, WatchX is not responsible for delay or failure caused by natural disasters, public-health events, war, labor disputes, communications or power failures, government action, third-party platform outages or other events outside reasonable control. We will take reasonable steps to reduce the impact.
16. General Terms
If a provision is invalid or unenforceable, it will be adjusted as closely as legally possible to its intended effect, and the remaining provisions continue in force. A failure to enforce a right immediately is not a waiver.
You may not assign rights or obligations under these Terms without WatchX’s prior written consent. WatchX may assign these Terms as part of a merger, reorganization or service-operator change, without reducing rights available to you under applicable law.
Except where these Terms expressly state otherwise, a person who is not a party to them has no right to enforce them.
17. Governing Law and Disputes
Unless mandatory consumer law where you live provides otherwise, these Terms are governed by the laws of the Hong Kong Special Administrative Region of China, and disputes are subject to the competent courts of Hong Kong. Before filing a claim, the parties should attempt good-faith resolution through the Help Center or official email. Mandatory rights available where you live remain unaffected.
18. Contact, Complaints, Entire Agreement and Language
Questions, complaints or disputes about these Terms may be submitted through Me > Settings > Help Center or service@watchx.network. We will record and follow up on them within a reasonable period. The Privacy Policy, points rules, community rules and feature-specific rules expressly referenced in the Services form part of these Terms. If a translation conflicts with the English version, the English version controls to the extent permitted by law.